Refunds, Returns & Order Resolutions
Chameleon handles refunds, replacements, reships, credits, and other order resolutions with personal review rather than a one-size-fits-all script. If you feel you need a refund or another resolution for any reason, contact Stuart directly with your order number, a short description of the issue, and the best way to reach you.
Contact Stuart at [email protected] or (916) 450-9387. Stuart will review the situation personally and help determine the appropriate next step.
Returns
Because these are research materials, please do not send products back unless Chameleon specifically instructs you to do so. In many situations, Stuart may be able to review the issue using your order details, tracking information, photographs, or other documentation.
Damaged, Incorrect, Missing, or Delayed Orders
If your order arrives damaged, appears incorrect, is missing an item, or has a tracking/delivery problem, contact Stuart as soon as possible with:
- Your order number
- Your name and best contact information
- Photographs of the item(s), packaging, or label if relevant
- A short description of what happened
Chameleon will review the details and may offer a replacement, reship, refund, credit, carrier follow-up, or another appropriate resolution depending on the situation.
Order Cancellation
Cancellation requests must be submitted promptly. Orders placed before 2:00 PM Pacific often ship the same day, and we may not be able to cancel an order once it has entered fulfillment or been handed to the carrier.
Lost or Stolen Packages
If tracking shows delivery but you have not received your order, check with household members, neighbors, parcel lockers, mailrooms, and the carrier first. Then contact Stuart with your order number and tracking details so the situation can be reviewed.
Address Issues
Please make sure your shipping address is correct before completing checkout. If you spot an address mistake after ordering, contact Stuart immediately. We cannot guarantee address changes after fulfillment has started or after the package has been handed to the carrier.
Refund Processing
Approved refunds are usually processed to the original payment method. Bank and card processing times vary by payment provider and financial institution.
Payment Disputes
If you have a problem with an order, please contact Stuart before filing a payment dispute. We keep order, payment, shipping, and delivery records, and we would rather review the issue directly and try to resolve it quickly.
Contact Us
For refund, replacement, reship, credit, or order issue inquiries, contact Stuart at [email protected] or (916) 450-9387 with your order number and details.
Last updated: July 28, 2026