Frequently Asked Questions
Everything you need to know about ordering from Chameleon Peptides
How much is shipping?
FREE shipping on every order. No minimum, no exceptions. Orders ship within 1-2 business days.
Are your peptides tested?
Every batch is verified by independent third-party labs. COAs are available on each product page and our Lab Reports page.
How long does shipping take?
Orders ship within 1-2 business days. Standard delivery takes 3-5 business days.
What payment methods do you accept?
We accept Venmo, CashApp, Bitcoin, and other cryptocurrency.
Is packaging discreet?
Yes. All orders ship in plain, unmarked packaging for product protection and privacy — no product names or descriptions on the exterior. There is a small chameleon sticker because we couldn’t help ourselves, but it doesn’t reference any contents.
What is your refund policy?
Due to the nature of research materials, we cannot accept returns. If there’s an issue (damaged, defective, or missing), contact us within 48 hours and we’ll make it right.
Where do you ship?
We ship to all 50 US states. International shipping is not available at this time.
How do I contact support?
Email [email protected] or use the chat widget on our site — you’ll probably meet Kai, our AI assistant. He’s fast, friendly, and surprisingly knowledgeable about peptides. If he can’t help, a real human will follow up within 24 hours.
Can I track my order?
Yes — you’ll receive a tracking number via email once your order ships. You can also track directly on the carrier’s website.
What is the Chameleon Club?
Our loyalty program. Create a free account, track your progress, and unlock free storage cases as you level up. Learn more →
Quality & Sourcing
How we source, test, and maintain the standards behind every vial
What are research peptides?
Short chains of amino acids used in laboratory and preclinical research. They’re tools for studying biological processes — from tissue biology to metabolic pathways to cellular signaling. Every peptide we sell is for research use only.
How do I verify purity?
Every batch is independently tested by Janoshik Analytical (ISO 17025 accredited). We publish the full Certificate of Analysis for each product — HPLC results, mass spec data, batch numbers. You can verify directly on our Lab Reports page or on Janoshik’s site.
How should peptides be stored?
Lyophilized (powder) peptides store at room temperature short-term, refrigerated long-term. Once reconstituted in a laboratory setting, peptides require refrigeration and protection from light and humidity. Our storage cases are designed for exactly this.
Where are your peptides sourced?
We work with ISO 9001 certified manufacturers. Yes, synthesis happens in China — because that’s where it happens for the entire industry. The difference is verification. Every batch gets independently tested before we stock it.
How do you maintain batch consistency?
We test each incoming batch separately. If a supplier’s quality dips, we switch. Our catalog is curated, not comprehensive — we’d rather sell 48 verified products than 200 we can’t vouch for.
Research & Science
Compound information and analytical methods — for educational purposes only
What is GLP-1S?
What is GLP-1T?
What is GLP-3R?
What is BPC-157?
What is HPLC purity testing?
What is a Certificate of Analysis (COA)?
What is mass spectrometry?
What does “Research Use Only” mean?
Still have questions? Contact us and we’ll be happy to help.
Start Here: Verification & Research Basics
These are the most useful pages for people landing on the FAQ before they move deeper into the site.
Popular Compound Questions
Some FAQ visitors are really looking for a compound page or published research summary. Send them there cleanly.
Handling, Storage & Reconstitution
These pages answer the practical questions that tend to sit just beneath the FAQ layer.
